All appointments are scheduled in advance and are times reserved exclusively for our clients. When an appointment is cancelled without adequate notice, we are unable to fill this time slot by offering it to another client.
All appointment confirmations are sent via email therefore no shows and less than 48hrs notice cancellations will incur a 50% cancellation fee.
Where payment has been made in advance, no shows and less than 48hrs notice cancellations will incur a 25% cancellation fee.
You can cancel your appointment by calling, texting, or emailing.
The only time we will waive this fee is in the event of serious or contagious illness or extreme weather. If you are unsure, please contact us for further guidance.